Senior Manager, Global Deal Desk

Overview

Build and lead Temporal's Global Deal Desk, the function at the intersection of Sales, Finance, Legal, and GTM Operations that structures, prices, and closes complex commercial agreements across all segments and geographies.

What you'll do

• Own and scale the Global Deal Desk function as the primary escalation path for non-standard deal structures, pricing exceptions, and complex approvals across all sales segments and geographies.
• Design and maintain deal approval workflows, pricing guardrails, discounting frameworks, and escalation policies that enable field teams to move quickly without creating downstream revenue or legal risk.
• Lead CPQ strategy, configuration, and governance, partnering with GTM Systems to ensure CPQ tooling (including Nue) accurately reflects the product catalog, pricing logic, and approval hierarchies.
• Own the operationalization of Temporal's consumption-based pricing model within Deal Desk, including how usage commitments, ramp structures, drawdown mechanics, and true-up provisions are documented, reviewed, and enforced in quoting and contracting.
• Partner with the VP of GTM Operations and Sales leadership to develop commercial frameworks for international markets, accounting for regional pricing, local currency, tax, and legal entity considerations across EMEA, APJ, and other expansion geographies.
• Serve as the cross-functional connective tissue between Sales, Finance, Legal, and GTM Operations on deal-level issues, translating commercial intent into executable deal structures that satisfy all stakeholders.
• Partner with Finance on revenue recognition implications of non-standard deal terms, multi-element arrangements, and usage-based constructs; escalate appropriately and maintain clean audit trails.
• Build and maintain Deal Desk playbooks, templates, and self-serve resources that reduce friction for AEs and reduce unnecessary escalations.
• Drive adoption and optimization of AI tools within Deal Desk workflows, including AI-assisted contract review, quote generation, deal-structuring support, and commercial analysis.
• Own Deal Desk reporting and analytics on deal velocity, exception rates, approval turnaround time, non-standard term frequency, and discount trends, surfacing insights to GTM and Finance leadership.
• Recruit, develop, and grow Deal Desk capacity as Temporal scales, including building team structure and operating norms for a globally distributed function.

What you'll need

• 7+ years of experience in Deal Desk, GTM Operations, Sales Operations, or a related commercial operations function, with direct ownership of deal structuring and approval workflows.
• Consumption-based business model expertise: proven experience designing or operationalizing Deal Desk processes for consumption, usage-based, or hybrid pricing models, including quoting ramp structures, commitment tiers, true-up mechanics, and the downstream revenue recognition implications of non-standard consumption constructs.
• CPQ ownership: hands-on experience administering and evolving a CPQ platform (e.g., Nue, DealHub, Conga, or equivalent), including product catalog management, pricing rule configuration, approval workflow design, and cross-functional governance.
• International markets experience: demonstrated experience structuring and approving deals across multiple geographies, with working knowledge of the commercial, legal, and tax considerations that vary by region (e.g., local currency, local entity contracting, regional pricing strategies, VAT/GST treatment).
• Proven AI-native operating style: hands-on experience using AI tools such as ChatGPT, Gemini, Notion AI, contract intelligence tools, or purpose-built GTM AI to accelerate deal review, generate quotes, analyze commercial data, or automate repeatable Deal Desk tasks, embedded in how you work today.
• Deep understanding of SaaS commercial constructs: multi-year agreements, ramp deals, ELAs, co-termination, consumption commitments, and the interplay between deal structure and revenue recognition under ASC 606.
• Strong cross-functional instincts, able to build trust and work credibly with Sales, Finance, Legal, and GTM Operations simultaneously, and to translate competing interests into workable commercial outcomes.
• Highly analytical, with the ability to identify trends in deal data, quantify risk in non-standard terms, and communicate findings clearly to senior leadership.
• Demonstrated ability to build scalable processes, playbooks, and policies, not just solve individual deal problems.
• Salesforce experience required.

Nice to have

• Experience hiring and developing Deal Desk or commercial operations talent.

Details

• Location: United States (Remote).