Senior Manager, Global HR Systems

Overview

Senior Manager, Global HR Systems leading global platform delivery, ownership and strategy for UKG Pro Workforce Management, including Time and Attendance, scheduling, accruals, pay rules, security, integrations and related downstream processes.

What you'll do

• Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap and service delivery priorities, aligned with business needs and the broader HR technology strategy.
• Provide global functional and technical leadership for UKG Pro WFM and related downstream systems, including Time and Attendance, scheduling, accruals, pay rules, workflows, security, integrations, reporting and employee/manager experience.
• Lead, coach and develop a geographically dispersed team of managers, analysts and platform specialists; set priorities, allocate resources, build succession and cross-training plans, and ensure consistent delivery standards.
• Establish and maintain global platform standards, design principles, documentation, controls and decision frameworks while supporting justified regional, legal, payroll and operational requirements.
• Partner with senior HR, Payroll, Operations, IT, Finance and regional stakeholders to shape demand, clarify requirements, evaluate options and translate business priorities into scalable solutions.
• Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements and projects, including impact assessment, testing strategy, UAT and parallel testing, change readiness, communications, deployment and post-production support.
• Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns and integration failures; coordinate cross-functional response, root-cause analysis, remediation and prevention.
• Oversee vendor and partner performance, including service levels, escalations, support quality, product direction, commercial considerations and delivery commitments.
• Manage platform performance, configuration and operational support to ensure system stability, usability and data integrity.
• Coordinate and execute release and upgrade cycles, including testing, documentation and communication with impacted teams.
• Collaborate with business stakeholders to understand requirements and translate them into scalable platform enhancements.
• Oversee a team of analysts and developers, allocating work, providing coaching and ensuring high-quality delivery.
• Maintain strong relationships with platform vendors and partners, managing support tickets, issue resolution and service performance.
• Support governance processes, including access control, compliance checks, audit reviews and adherence to platform standards.
• Monitor platform activity, performance and user issues, providing data-driven insights to improve user experience and system efficiency.
• Contribute to the platform roadmap by identifying improvement opportunities, assessing feasibility and informing prioritisation decisions.

What you'll need

• Bachelor's degree in Human Resources, Information Systems, Business, Computer Science or a related field, or years of experience equivalence.
• 7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll or related enterprise platforms, including leadership responsibility.
• Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational environment.
• Experience owning platform operations, governance, roadmap planning, major releases, complex enhancements, testing and production support.
• Experience partnering with senior business and technology stakeholders and managing vendors or implementation partners.
• Experience supporting large-scale, full-lifecycle implementations, integrations or transformation initiatives.
• Experience leading managers, analysts, specialists or cross-functional delivery teams across multiple regions or time zones.
• Advanced functional and technical knowledge of UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces and downstream payroll impacts.
• Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security and audit requirements.
• Ability to define platform strategy, governance, standards, operating models, roadmaps and prioritization approaches.
• Strong people leadership, coaching, resource planning, performance management and capability-building skills.
• Excellent analytical, problem-solving, decision-making and root-cause analysis capabilities.
• Strong program and project leadership, including risk management, testing, change readiness and stakeholder communication.
• Ability to influence senior stakeholders, navigate a complex matrix organization and balance global standards with regional needs.
• Vendor management, service management and commercial awareness.
• Understanding of integrations and data flows across HR, payroll, identity, finance and third-party platforms.
• Advanced reporting and data analysis skills, including Microsoft Excel; proficiency with Microsoft 365 collaboration and presentation tools.
• Excellent written and verbal communication skills, with the ability to translate technical topics for business audiences.

Nice to have

• Relevant HRIS, HR Technology or platform management certifications.

Details

• Fully remote role; location line reads Field Based, Remote - FL, USA.
• Hybrid Work Model referenced in the company introduction, but the role is listed as fully remote.