Senior Manager, System Operation and Administrator

Overview

Manages the operation, maintenance and administration of the organization's operating and management systems so that they function reliably, meet business needs, and use IT resources effectively, with leadership across a global multi-data center environment.

What you'll do

• Oversee technical guidance for planning, directing, and monitoring operating systems.
• Plan and recommend operating system modifications or additional equipment to increase system capacity.
• Prepare operational cost estimates for current and proposed plans.
• Evaluate vendor proposals for hardware purchases.
• Provide leadership for all aspects of a global multi-data center environment.
• Coordinate the planning, acquisition, implementation, and support of systems deployed globally.
• Evaluate new technologies for optimal operational value and quality of service.
• Ensure compliance with regulatory and audit standards set forth by SSAE No.16, SOC1, FFIEC, client contracts and other relevant standards.
• Ensure system security standards to protect customer data against unauthorized access.
• Plan and direct global capacity management activities to ensure systems are appropriately sized and configured to support customer needs.
• Establish and supervise the collection of analytics used for capacity analysis to forecast future resource utilization requirements.
• Produce the annual capacity plan and contribute to budget development to support required infrastructure enhancements.
• Ensure scalability and accessibility of applications or services.
• Lead the infrastructure change process for a global card authorizations environment, ensuring change is consistently executed with no interruptions to service.
• Provide technical leadership of the group incident resolution process and root cause analysis.
• Facilitate large changes and other high-risk activity.
• Manage monitoring of other teams' changes when requested.
• Lead the development and support of a disaster recovery and business continuity solution for a critical business service.
• Evaluate new technology to decrease recovery times and simplify recovery solutions.
• Execute recovery of the production environment to an out-of-region facility within contractual time frames.
• Facilitate vendor relationships with major hardware and software providers, including problem management, enhancements, and support.
• Monitor vendor performance, products, and services.
• Participate in vendor events focused on future products and services, industry trends, and vendor strategic direction.
• Meet regularly with internal staff to keep apprised of strategic direction and how it would be supported by current and future vendor relationships.
• Collaborate and provide recommendations to executive leadership on technology-related issues.
• Engage global internal business partners to understand their support needs and coordinate infrastructure development to maintain relevant services as the payments environment evolves.
• Communicate effectively with current and prospective clients to align business needs with technical solutions.
• Coach team members to effectively engage clients and provide industry-best technical solutions.
• Perform other duties as assigned.

What you'll need

• Bachelor's Degree in a related field of study from an accredited university is required; relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years of related professional experience.
• Typically a minimum of 3-4 years of experience in a supervisory position.

Details

• Location: Pune, India.
• Typically reports to a Director or Senior Director.
• Planning horizon is typically 1 year.
• Typically directly leads five or more supervisors, managers, higher-level professional/technical team members, or lower to mid-level senior professionals, with full supervision including staffing, performance management, salary decisions, training and development, and disciplinary issues.