Service Specialist , Delivery execution

Overview

Valmet is looking for a proactive and detail-oriented Application Support Specialist for Salesforce to deliver customer support, resolve issues, and coordinate with vendors to keep Valmet Salesforce applications and related systems running smoothly.

What you'll do

• Address customer questions and troubleshoot issues for selected applications.
• Investigate complaints, determine appropriate solutions, and escalate high-level problems to the Service Manager.
• Gather customer feedback and identify recurring issues to refine Valmet applications and services.
• Maintain a deep understanding of the company's offerings to effectively guide or train end users.
• Bridge business requirements with technical solutions.
• Collaborate closely with developers, admins, and business stakeholders to align implementation with project goals.

What you'll need

• 4+ years of Salesforce Service specialist experience.
• Bachelor's or higher degree in Computer Science, Engineering, or a related field.
• Hands-on experience with Salesforce (admin/configuration level preferred).
• Salesforce customization experience: Apex, Flows, LWC, Triggers.
• Strong understanding of IT service management (incident, problem, change).
• Experience working with external vendors (AMS and/or development teams).
• Ability to manage multiple stakeholders and priorities.
• Understanding of system integrations and dependencies.
• Experience with ServiceNow, Jira, and/or Flosum (release tool).
• Experience coordinating releases and UAT.
• Ability to translate business requirements into actionable tasks.
• Strong coordination and communication skills.
• Proactive and structured way of working.
• Problem-solving mindset with attention to detail.
• Ability to work effectively in a multi-vendor, complex environment.
• Documentation of implemented features.
• Fluent spoken and written English language.
• Good communication skills with technical and non-technical stakeholders.
• Knowledge of GDPR regulations.
• Familiarity with Western business practices and work culture.

Details

• Location: Pune.
• Application deadline: 29th July 2026.