Senior Network Security Analyst

Overview

Senior Network Security Analyst for the L3 NOC team, responsible for independently analyzing and resolving complex network and security incidents while ensuring service stability and driving operational improvements.

What you'll do

• Analyze and resolve complex network and security incidents independently.
• Monitor and troubleshoot Zeiss Cloud Proxy, VPN, CDN, WAF, SD-WAN, RAS, and SSE services using logs, monitoring platforms, packet captures, and performance data.
• Collaborate with service owners, internal teams, and external providers to drive incidents to resolution.
• Act as a technical escalation point and support junior engineers with complex troubleshooting.
• Perform advanced troubleshooting and root-cause analysis for CDN performance degradation, latency, access failures, HTTP errors, origin connectivity, cache issues, and WAF false positives/negatives.
• Lead or drive operational improvements and projects end-to-end, including SOP/KB documentation updates.

What you'll need

• 5-7 years of experience in incident, request, change, and problem management.
• Strong experience in incident analysis, evidence collection, troubleshooting, root-cause analysis, documentation, and communication.
• Hands-on expertise in at least one area among WASP, SSE, or WAN, with WASP being preferable.
• Strong working knowledge of Akamai CDN and WAF components, including cache behavior, basic rulesets, property configurations, and traffic flows.
• Ability to troubleshoot complex connectivity, policy, authentication, and performance issues using logs, packet captures, and endpoint data (Zscaler aligned).
• Hands-on network troubleshooting tools experience such as tcpdump, WinMTR, nslookup, netstat, and traceroute.

Details

• Location: Bangalore.
• Willing to work 24×7 rotational shifts and provide on-call support as required.