Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Senior Officer, Branch Relationship Manager in DBS Consumer Banking Group, managing and growing client relationships and product penetration across the branch network.

What you'll do

• Acquire and engage DBS clients with AUM of INR 1 million or more through a need-based approach, ensuring client coverage and product penetration through cross-sell and up-sell of DBS products and services.
• Manage and maintain the highest customer satisfaction and service levels through proactive client engagement and relationship management, coordinating internally with DBS Service, Distribution and Product teams.
• Acquire and upgrade quality clients in the branch location areas to the Treasures segment.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth.
• Implement and execute product strategies through effective relationship management.
• Develop client trust and loyalty through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and enhanced client coverage.
• Drive exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence during on-boarding.
• Ensure exemplary service delivery by building appropriate workflows and processes, including doorstep banking.
• Establish, manage and grow AUM of the mapped client segment by acquiring and nurturing clients with AUM of INR 1 million or more.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work closely with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health and Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank.
• Proficiency in banking products.
• In-depth knowledge of the local market and competition.
• Graduate (10+2+3).

Nice to have

• AMFI, IRDAI or FEDAI certification, with BCSBI certification also an advantage.

Details

• Location: Mumbai.
• Job: Relationship Management.
• Schedule: Regular.
• Employment status: Full time.