Senior People Business Partner – Go-to-Market (Sales & Marketing)

Overview

Senior People Business Partner for the Go-to-Market (Sales and Marketing) organization, partnering with VP-and-below leaders in Enterprise Sales, Inside Sales, Channel Sales, Field Marketing, Brand, and Marketing Operations to align people strategy with revenue and growth targets.

What you'll do

• Act as the primary People Business Partner for AMER Sales and Marketing organizations, building consultative relationships with VP-level commercial leaders.
• Provide guidance on sales and marketing organizational design, including territory coverage models, spans of control, marketing team structures, and capacity planning.
• Partner with Sales Operations and Total Rewards to advise on sales compensation structures, commission dynamics, merit cycles, promotions, and strategic offer construction.
• Partner with Recruiting to execute headcount planning, build talent pipelines, and refine role scoping.
• Champion Talkdesk's AI Fluency competency framework within Sales and Marketing, embedding AI expectations into sales methodologies, marketing competencies, and calibration conversations.
• Serve as a change agent helping Sales and Marketing teams adopt AI-first ways of working.
• Partner with managers to coach employees toward Practitioner, Builder, and Strategist-level AI fluency, designing targeted performance plans where necessary.
• Lead localized mid-year and annual review cycles, ensuring performance ratings, sales quotas, and AI fluency benchmarks are calibrated fairly and consistently.
• Coach sales and marketing managers on high-pressure performance dynamics, managing PIP processes, and structuring career progression paths.
• Drive retention and engagement strategies for high-performing, high-potential commercial talent, using engagement survey data (e.g., Peakon/Workday) to build leadership action plans.
• Collaborate with the regional PBP team (Americas, EMEA, APAC/Philippines) to ensure global consistency and navigate multi-jurisdictional sales employment structures.

What you'll need

• 8+ years of progressive HR/People Business Partner experience, with a strong preference for direct support of high-performing Sales, Marketing, or broader GTM functions.
• Demonstrated experience operating at a senior level, advising VP and above stakeholders in a fast-paced, matrixed commercial setting.
• Strong working knowledge of global employment laws (US required).
• Robust understanding of sales compensation, variable commission structures, and incentive design.
• Proven experience with organizational design, capacity planning, and scaling sales/marketing teams.
• Experience leading large-scale cultural or technological change, with enthusiasm for AI-driven transformation.
• Exceptional business acumen, absolute discretion, strong executive presence, and the ability to translate complex People metrics into clear business actions.

Nice to have

• EMEA/APAC employment law exposure.
• Experience working within a CCaaS, SaaS, or high-growth tech environment.
• Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta) and general awareness of GTM tech stacks.

Details

• Remote, United States.
• Base pay range $115,000 - $175,000; may be eligible for long-term incentives (equity) and short-term incentives (bonus or commission) based on level and role.
• Primarily office-environment work, computer-based, with extended periods of sitting or standing.