Senior Principal - Automation Process Architect

Overview

The Process Automation Architect determines what should be automated before anything is built. The role analyses end-to-end technology processes across CTO to find inefficiency, manual effort and automation or AI hotspots, quantifies the opportunity, and architects the redesigned process so that automation improves the work rather than encoding the current way of doing it.

What you'll do

• Analyse end-to-end technology processes across CTO to identify inefficiency, manual effort, handoff friction and automation or AI hotspots.
• Quantify the opportunity in each case, covering effort, cycle time, error rate and cost, so that use cases can be compared on evidence, not enthusiasm.
• Architect the redesigned process, deciding what should be removed, simplified, automated or made agentic, and in what sequence.
• Challenge automation that would encode a poor process, and make the case for fixing the process first where that is the better answer.
• Assess processes for agentic readiness, including whether decisions within them can be made safely by an agent and what human oversight is required.
• Work with the workforce, workbench and digital platform analysis so that the four intake dimensions produce one coherent set of prioritised use cases.
• Hand evidenced, prioritised use cases to the Director, Automation Engineering / Product Manager, with the process design and expected outcome defined.
• Partner with the process owners in RE and Operations, platform teams and Service Owners, who own the processes being changed and must adopt the redesign.
• Define the measurement approach for each automation, so realised benefit can be tested against the opportunity claimed at the outset.
• Ensure redesigned processes remain compliant with control, audit and regulated requirements, including GxP where relevant, and that automation does not weaken the control.
• Build process analysis capability in the platform domains over time, so hotspot identification does not depend permanently on the hub.
• Hold the boundaries with the process owners on the processes themselves, the SRE Principal, Automation and Toil Reduction on reliability toil inside Reliability Engineering, the Director, Automation Engineering / Product Manager on what gets built, the Principal, Automation Enablement Lead on patterns, and Service Owners on operational service standards.

What you'll need

• Degree in Engineering, Computer Science, Business Process Management, or a related discipline, or equivalent practical experience.
• Typically 15+ years in process architecture, process improvement, business analysis or automation consulting within technology.
• Experience analysing end-to-end processes and quantifying automation opportunity with evidence, not estimate.
• Experience redesigning processes, not simply automating them as they stand.
• Experience assessing where a decision can safely be made by automation and where human oversight must remain.
• Experience of technology and service management processes such as incident, change, request and provisioning.
• Experience working within regulated control requirements, including where automation affects an audited process.
• Experience defining benefit measurement and testing realised outcomes against the original case.
• Familiarity with process mining or equivalent analytical tooling.

Nice to have

• Professional certifications such as Lean Six Sigma, process mining or business process management accreditation, ITIL or an equivalent service management qualification.
• Working knowledge of GxP, regulatory, and data-governance requirements shaping AI deployment in pharma.
• Background documenting processes and workflows, and redesigning how work gets done.
• Experience with product development and discovery phases.
• Strong analytical rigour, able to quantify an opportunity rather than assert it.
• Willingness to conclude that a process should be fixed or removed instead of automated.
• Ability to challenge process owners constructively about how their own work is done.
• Clear documentation and process modelling capability.
• Understanding of what agents can and cannot be trusted to decide.
• Awareness of control and audit requirements, so that redesign does not weaken assurance.

Details

• Location: Bengaluru Luxor North Tower.