Senior-Principal Product Analyst - Legal Ops

Overview

Support the Legal Operations and IP product teams in translating business strategy, pain points and regulatory needs into clear, testable requirements, processes and technology-enabled use cases for secure, compliant digital solutions.

What you'll do

• Support the Legal Operations Product Owner and IP Product Owner to realise the Product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology-enabled use cases.
• Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights.
• Document functional and non-functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans.
• Document functional and technical specifications needed to deliver changes and support configuration or code delivery by providing clear design inputs; maintain configuration repositories and version updates where applicable.
• Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria, informed by clear business and non-functional requirements.
• Perform functional and non-functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling.
• Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists.
• Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable Product adoption and support readiness.
• Support the Legal Operations Product Owner and IP Product Owner to identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls.
• Support onboarding into GSK systems and adherence to Portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards).
• Support the Legal Operations Product Owner and IP Product Owner to identify and implement automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights.
• Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate for effective support and maintenance.
• Follow all DTMS policies and procedures to ensure a compliant product portfolio across the Legal Operations and Intellectual Property systems.
• Use approved AI tools in your day-to-day work to improve your own productivity and your team's ways of working, sharing what works and applying sound judgement, including validating outputs and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• 10 to 14 years of professional experience with Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
• Typically 10+ years' experience in a business analysis or product-focused role supporting technology delivery.
• Experience supporting Legal Operations and IP systems in a highly regulated industry.
• Experience eliciting and managing detailed business requirements in operational or complex business environments.
• Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods.
• Experience supporting functional testing activities, including executing test cases and managing defects through to resolution.
• Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across business and technical teams.

Nice to have

• Experience with technologies such as Ironclad, NetDocs, Anaqua, Harvey, Legora (highly advantageous).
• Familiarity with software engineering concepts, security considerations, and technology solutioning (beneficial).
• Experience in Pharmaceuticals or other regulated industries (desirable).
• Industry certifications such as SAP certification in related area or Agile methodologies (highly desirable).
• Strong attention to detail, ensuring requirements, specifications, and testing outcomes are accurately documented and traceable throughout delivery.
• Ability to translate complex business rules into clear system behaviour, configurations, and test scenarios.
• Proactive and curious mindset, able to investigate system issues, validate behaviour, and identify improvement opportunities.
• Effective communication skills, capable of explaining system constraints and technology implications in a way business stakeholders can understand.
• Comfortable working in a structured, process-driven environment, with an appreciation of compliance, data integrity, and controlled change management practices.
• Collaborative and team-oriented, supporting cross-functional work with Product Owners, Developers, Testers, and business users.

Details

• Location: Bengaluru, India.
• Hybrid working under GSK's "Performance with Choice" approach, typically 2–3 days per week in the office, with the pattern agreed between the candidate and manager.