Senior Principal - SN Finance, Risk & Legal Product Owner

Overview

Owns the backlog and roadmap for a DPTF platform product, translating GSK team needs into prioritised work and maximising the value the platform delivers to the teams that consume it. Leads a group of related Products within the ServiceNow Platform & Enterprise Tools Domain, including CSM for Finance and Procurement and Legal Service Delivery.

What you'll do

• Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities, within guardrails set by the ServiceNow Business, Risk & Security Product Manager and the Senior Director of ServiceNow Platform & Enterprise Tools.
• Own and prioritise the product backlog by value, risk and reliability, applying lean portfolio principles rather than fixed project plans.
• Link every backlog item explicitly to GSK D&T strategy and domain OKRs, and measure the outcome with a named metric.
• Translate consumer needs and business outcomes into clear requirements and user stories that engineering can act on without further interpretation.
• Work daily with the engineering team through refinement, planning and review, and accept completed increments against agreed criteria.
• Balance new capability against the reliability bar, agreeing SLOs and error budget impact with Reliability Engineering before committing to work.
• Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI-assisted output has been reviewed before acceptance.
• Measure product adoption, self-service uptake and value delivered, and iterate the roadmap on that evidence rather than on stakeholder volume.
• Steer delivery with flow metrics such as throughput, cycle time and work in progress, and act on them rather than reporting them.
• Manage consumer demand and stakeholder expectations, saying no with a reason where an item does not compete on value.
• Manage supplier-delivered components within the product, holding partners to the same acceptance criteria and reliability standards as internal work.
• Contribute the product view into the domain roadmap held by the Platform Manager and the portfolio view held by the Domain Portfolio Manager.
• Hold the boundaries with the Platform Manager on platform strategy, the Platform Architect on technical design and standards, and Reliability Engineering on the reliability bar.

What you'll need

• Degree in a technology, engineering or business discipline, or equivalent practical experience (e.g., Computer Science, Information Systems, Engineering).
• Overall 15 years of experience, and typically 5 or more years in product ownership or product management, including at least two years owning a backlog in a platform or infrastructure context.
• Product ownership in a platform or agile environment, covering backlog management, prioritisation and increment acceptance.
• Outcome measurement, covering OKRs, adoption metrics and flow metrics used to steer delivery.
• Practical experience of lean or agile backlog management, including prioritisation by value and risk rather than by request order.
• Track record of translating business needs into requirements that engineering teams could deliver without repeated clarification.
• Experience working to OKRs and measuring adoption or value delivered rather than features shipped.
• Experience steering with flow metrics and acting on delivery predictability data.
• Experience managing stakeholders and declining requests with a defensible reason.
• Exposure to AI tooling used for discovery, backlog refinement or requirement drafting.

Nice to have

• Agile or product certifications (e.g., Certified Scrum Product Owner, SAFe Product Owner / Product Manager).

Details

• Location: Bengaluru Luxor North Tower.
• This is an insourced role under the DPTF sourcing decisions, not delivered through a managed service partner.