Senior Product Manager

Overview

Senior Product Manager on the Commerce & Monetization team in India, owning end-to-end global billing infrastructure and local payment integrations for SurveyMonkey's survey and feedback platform.

What you'll do

• Define and execute the product vision and roadmap for subscription billing platforms, invoice management, and localized payment ecosystems.
• Partner with engineering, finance, tax, and legal teams to design enterprise-grade payout, automated reconciliation, and revenue recognition workflows.
• Integrate and optimize local payment rails (UPI, recurring e-mandates, net banking) alongside global gateways (e.g., Stripe, Adyen) to maximize checkout conversion and subscription renewal rates.
• Leverage payment telemetry and transaction failure data to refine retry algorithms, smart routing rules, and churn mitigation strategies.
• Manage strategic partnerships with global payment service providers, acquirers, and financial institutions to ensure regulatory compliance and platform reliability.

What you'll need

• 6+ years of core product management experience, with at least 3 years explicitly focused on SaaS billing engines, subscription management, or fintech platforms.
• Hands-on experience building and scaling payment architectures that handle multi-currency, localized payment methods (including India's UPI/eNACH frameworks), and recurring billing models.
• Technical capability to define REST API specs, schema designs, sequence diagrams, and webhook event structures for complex transactional workflows.
• Direct experience querying transactional databases via SQL and utilizing product analytics tools (e.g., Amplitude, Mixpanel, Tableau) to evaluate funnel performance.
• Deep domain knowledge of PCI-DSS compliance, global indirect tax handling (GST, VAT), chargeback management, and double-entry ledger accounting.

Details

• Location: Bengaluru office, India.
• Hybrid: work from the SurveyMonkey Bengaluru office 3 days per week.
• Reports to the Senior Director of Product Management.