Senior Renewals Specialist (Thai Speaking)

Overview

Manage enterprise and key account renewals for APAC, starting 150 days before contract end date, and execute all renewal back-end work in a timely manner.

What you'll do

• Project manage the renewal experience in close partnership with the assigned Customer Success Manager and Account Executive to provide a seamless customer experience
• Retain and increase subscription revenue in existing customer accounts by positioning packages and price updates
• Migrate existing customers from legacy plans onto new packaging and licensing models
• Proactively identify lengthier renewal scenarios and maintain a high on-time renewal rate
• Update the renewal forecast on a weekly basis and report up to management
• Create client proposals and contracts for all existing customer renewals
• Continuously iterate and provide customer feedback on the renewal experience

What you'll need

• Bachelor's degree in marketing, sales, finance or a related field
• Minimum of 10 years' experience in renewals, sales or account management in the enterprise segment
• Strong communication skills with working proficiency in both English and Thai
• Comfortable with negotiation and conversations with procurement departments
• High confidence in managing customer quoting, contracts, and terms
• Strong customer-facing acumen and communication skills
• Ability to multi-task and help manage a high volume of accounts
• Able to build relationships quickly and work across many cross-functional teams
• Self-motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
• Automation-first mindset

Nice to have

• Ambition to look for opportunities to expand the scope of the role and take on new projects
• Experience working with Salesforce and LinkedIn Sales Navigator

Details

• Location: Bangalore
• Applications are assessed on a rolling basis with no fixed deadline; work may be hybrid, office-based or remote depending on team needs