Senior Sales Systems Manager

Overview

Senior Sales Systems Manager owning the systems, data workflows, and integrations that enable sales and customer success teams to execute predictably, built on Salesforce, Gong, and Chili Piper.

What you'll do

• Design and deliver cross-platform solutions that improve lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs.
• Translate business needs into technical requirements, acceptance criteria, and measurable outcomes.
• Configure and optimize Salesforce, Gong, including Engage and Forecast, and Chili Piper.
• Partner with Product and Engineering to determine when to use native capabilities, integrations, custom development, or engineering-supported solutions.
• Develop AI-enabled tools and customer-workflow automations that reduce manual effort and improve execution.
• Connect systems through APIs and other integration patterns, with appropriate testing, access controls, and human oversight.
• Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows.
• Identify root causes, validate fixes, and address recurring failures rather than relying on repeated workarounds.
• Lead or support user acceptance testing and technical release readiness, including test planning, super-user coordination, defect management, launch recommendations, and post-launch validation.
• Partner with Enablement and business leaders to support adoption.
• Establish sustainable production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer.
• Ensure critical workflows can be maintained by the team rather than a single individual.
• Manage priorities, dependencies, and delivery commitments across stakeholders.
• Communicate progress and business implications clearly, surface risks early, and coordinate with partner teams on work outside the role's ownership.

What you'll need

• 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field, with demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement.
• Strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting.
• Understanding of how account, contact, opportunity, and ownership structures affect downstream workflows.
• Experience building and deploying AI-enabled solutions and workflow automations, able to explain their value, limitations, safeguards, and ongoing support needs.
• Ability to develop, read, debug, and maintain integration or application code in a language such as Python or JavaScript/TypeScript.
• Understanding of APIs, authentication, webhooks, error handling, and version control, and ability to use SQL to investigate data-quality and integration issues.
• Experience delivering systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization.
• Ability to communicate technical topics clearly to audiences with different levels of expertise, manage competing priorities, and build productive partnerships across business and technical teams.

Details

• Remote position; employees work from a physical location of their choice that must be identified to the Company.
• U.S. employees may live in any of the 50 United States, with limited exceptions.
• Base pay range of $112,800.00 - $180,200.00 annually in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC.
• Base pay range of $107,200.00 - $171,200.00 annually in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia.
• Eligible for equity awards based on experience, performance, and location.