Senior Director, Global Field Operations

Overview

Own global field operations across Temporal's Sales, Technical Services and Partner organizations, setting the operating model, cadence, planning and metrics the field runs on, reporting into the VP of GTM Operations.

What you'll do

• Lead and develop regional Field Operations leaders and build out coverage for regions and functions as the business grows.
• Serve as the senior operations partner to Sales, Technical Services and Partner leadership, delivering insights on pipeline generation, account penetration, coverage and productivity.
• Define the global operating cadence for the field (forecast calls, pipeline reviews, QBRs, account planning), with clear standards for what is global and where regions can flex.
• Own global pipeline visibility and forecasting hygiene across all motions and regions, including large complex enterprise deals, consumption workload ramps, Commercial/self-serve pipeline, and partner-sourced and partner-influenced deals.
• Drive annual and in-year planning for the full field: capacity plans, territory carving and re-carving (including account transitions), and quota allocation across New Logo, Growth and Commercial, in partnership with Finance and GTM Strategy.
• Own Partner operations: program mechanics, deal registration and attribution rules, co-sell processes, cloud marketplace transactions, and reporting on partner-sourced and partner-influenced pipeline.
• Conduct global white-space and TAM analysis to identify high-propensity targets and inform market entry, coverage model and org design decisions.
• Analyze field performance (win/loss, deal velocity, conversion, quota attainment, SA and partner involvement) across regions and segments, and translate findings into recommendations for executive leadership; use AI tools to find patterns at scale.
• Partner with GTM Analytics to set global standards for Salesforce and Omni reporting, owning one consistent set of field metrics and dashboards across Sales, Technical Services and Partners.
• Identify process gaps across the field and partner with GTM Systems to scope and implement automation, including AI-assisted workflows that cut manual effort and expand coverage.
• Represent field operations in executive planning forums, giving leadership a single, trusted view of field health.

What you'll need

• Significant experience in Sales Operations, Revenue Operations or Field Operations in B2B enterprise technology or software, including leading a multi-region team of operations leaders.
• Proven track record owning operations for multiple GTM functions at once, ideally Sales, pre-sales/Solutions Architecture, Services or Customer Success, and Partners.
• Experience supporting multiple sales motions at once: net-new logo hunting, growth/expansion within existing accounts, and self-serve or hybrid AE-assisted motions.
• Demonstrated AI-native working style: hands-on experience using AI tools (e.g., ChatGPT, Gemini, Notion AI, or purpose-built GTM AI tools) to speed up analysis, automate repeatable ops tasks, generate insights from large datasets, and improve the speed and quality of decision-making.
• Experience operating across AMER, EMEA and APJ, with sound judgment on where global consistency matters and where regional differences need room.
• Hands-on experience with territory design, account scoring, quota allocation and capacity modeling for both quota-carrying and technical/overlay roles.
• Experience building partner operations, including deal registration, attribution, co-sell and cloud marketplace motions.
• Strong Salesforce expertise, with a track record of building reporting and metric definitions that hold up across regions, segments and functions.
• Highly analytical, with the ability to turn data into clear, actionable insights for executive leadership.
• Strong cross-functional partner to Sales, Technical Services, Partners, Finance, GTM Systems and Marketing leadership.
• Comfortable presenting recommendations to executive leadership and holding a position under pushback.
• Able to operate both strategically and tactically depending on business needs.

Nice to have

• Experience operating in a consumption-based business.
• Experience evaluating or deploying AI-powered GTM tools and driving adoption across a global field organization.

Details

• Location: United States (Remote).
• Reports to the VP of GTM Operations.