Senior Salesforce Developer

Overview

Senior Salesforce Developer role focused on building, enhancing and scaling the Service Cloud ecosystem, with a key emphasis on designing and implementing Salesforce Service Cloud and Agentforce Service Agent solutions, working directly with business stakeholders.

What you'll do

• Design, develop, test and deploy customized solutions on the Salesforce platform with a primary focus on Service Cloud.
• Build, configure and deploy Agentforce Service Agent solutions (topics, actions, prompt templates and grounding) to automate and enhance customer service workflows.
• Develop Apex classes, triggers, Lightning Web Components (LWC), Flows and integrations to support business requirements.
• Collaborate with business stakeholders, product owners and BAs to gather requirements and translate them into technical designs.
• Participate in solution design discussions, providing recommendations on best practices and scalable architecture.
• Troubleshoot, debug and optimize existing Service Cloud and Agentforce implementations.
• Ensure code quality through unit testing, code reviews and adherence to Salesforce development best practices (design pattern principles, bulkification, governor limit management).
• Support integrations between Salesforce and third-party systems (REST/SOAP APIs, middleware).
• Stay current with Salesforce releases and proactively recommend adoption of new features, especially within the Agentforce and Data Cloud ecosystem.
• Document technical designs, configurations and processes for knowledge sharing.

What you'll need

• 4–5 years of overall Salesforce development experience.
• Strong, demonstrable expertise in Service Cloud (Case Management, Omni-Channel, Knowledge, Email-to-Case, CTI integrations, Entitlements/SLAs) and experience cloud.
• Minimum 1 year of hands-on experience with Agentforce Service Agent: building topics, actions, prompt templates and grounding configurations for customer-facing/service use cases.
• Solid Apex, LWC, SOQL/SOSL, Flow and declarative development skills.
• Experience with Salesforce integrations (REST/SOAP, API-based integrations, middleware tools).
• Strong understanding of the Salesforce data model, security model (profiles, permission sets, sharing rules) and governor limits.
• Experience with version control (Git) and CI/CD deployment tools (Copado, Gearset, SFDX or similar).
• Experience with Data Cloud (Data 360): data harmonization, identity resolution, calculated insights, segmentation.
• Excellent communication skills, able to engage with stakeholders and explain technical concepts to non-technical audiences.
• Strong problem-solving ability and ownership mindset.
• Must-have certifications: Salesforce Certified Platform Developer I and Salesforce Certified Service Cloud Consultant.
• Bachelor's degree in Computer Science, Information Technology or related field (or equivalent practical experience), or MCA.

Nice to have

• Salesforce Certified Platform Developer II.
• Salesforce Certified AI Specialist.
• Salesforce Data360 Consultant certification.
• Experience with Sales Cloud.
• Exposure to Prompt Engineering or working with LLM-based automation beyond Agentforce.
• Agile/Scrum and clinical trial project experience.
• Ability to mentor junior developers when needed.

Details

• Location: Bangalore, India (Outer Ring Road).
• Country: India.
• Position level: Associate.