Senior Software Engineer - ServiceNow

Overview

Senior Software Engineer role focused on ServiceNow development, leading moderately complex initiatives and guiding less experienced staff.

What you'll do

• Lead moderately complex initiatives and deliverables within technical domain environments.
• Contribute to large scale planning of strategies.
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures.
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements.
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.
• Design, build and test the requirements on ServiceNow.
• Perform the unit testing activities; unit and integration.
• Coordinate Quality Assurance and User Acceptance Testing.
• Use the OOTB functionalities of ServiceNow with minimum/zero customizations.
• Implement, configure and maintain and improve platform functionality.
• Analyze and transform business and user requirements into actionable specifications.
• Consult and advise cross-functional teams on existing and forthcoming solutions.
• Automate service delivery processes by implementing and optimizing ServiceNow workflows.
• Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.
• Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.
• Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.
• Maintain documentation and follow best practices for ServiceNow development and integration.
• Participate in code reviews, sprint planning, and continuous improvement initiatives.
• Work in agile teams and contribute towards self-organized, self-sustained teams.

What you'll need

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of hands-on experience in ServiceNow development.
• Proficiency in ServiceNow Flow Designer, scripting (JavaScript), and REST/SOAP integrations.
• Deep understanding of ServiceNow architecture, including tables, Glide APIs (GlideRecord, GlideForm, etc.).
• Experience in building and managing ServiceNow reports and dashboards.
• Strong analytical, problem-solving, and communication skills.
• Sound knowledge of CMDB with at least 4+ years of experience and capability in implementing, maintaining and building upon ServiceNow platform technologies, workflows and integrations.
• Experience using scripting languages such as JavaScript, Glide, Jelly etc., and use of Business Rule, UI Policies, Data Policies etc.
• Good communication skills; written and verbal.
• Team player with excellent coordination across the distributed teams.

Nice to have

• ServiceNow Certified System Administrator or higher certification.
• ServiceNow Certified Application Developer or Implementation Specialist.
• Experience integrating AI/ML capabilities into enterprise platforms.
• Familiarity with Virtual Agent Designer and building conversational interfaces.
• Experience with ServiceNow ATF. Automation testing is a plus.
• Develop automation scripts where possible.

Details

• Location: Hyderabad, India.
• Posting end date: 29 Nov 2026.