Senior Software Engineer SAM

Overview

Develop and implement software asset management solutions within the ServiceNow platform, collaborating with stakeholders to improve SAM processes, ensure licensing compliance, and optimize software usage.

What you'll do

• Configure and maintain ServiceNow SAM Pro publisher packs.
• Integrate ServiceNow SAM Pro with SaaS publisher portals through out-of-the-box and custom integrations to improve usage data availability for license reconciliation.
• Manage and support software entitlement uploads in ServiceNow SAM Pro, including preparing and validating entitlement data from purchase orders, contracts, publisher portals, and procurement records.
• Ensure accurate mapping to software models using publisher part numbers, normalized publisher/product/version/edition details, license metrics, quantities, contract references, and effective dates.
• Configure, execute, and troubleshoot ServiceNow SAM Pro reconciliation processes to generate accurate software compliance positions.
• Validate discovered installation and usage data, normalization results, software models, license metrics, allocations, downgrade/upgrade rights, and publisher-specific rules before reconciliation.
• Create and maintain standard and performance analytics dashboards and reports on software asset utilization, compliance status, and optimization opportunities.
• Design and develop efficient workflows that streamline processes and enhance user experience.
• Work closely with the technical architect and product owner to align product vision, technical feasibility, and implementation strategies.
• Conduct unit testing, system testing, and user acceptance testing (UAT) to ensure data quality and functionality of developed solutions.
• Develop and maintain comprehensive documentation for SAM technical implementations and configurations.
• Monitor the performance of SAM solutions and make recommendations for improvements to enhance efficiency and effectiveness.
• Actively participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, and contribute to continuous improvement of the Agile process.
• Ensure all development work adheres to established coding standards and best practices, and engage in code review processes.

What you'll need

• Bachelor's degree in computer science, Information Technology, or a related field.
• 4+ years of experience in ServiceNow development.
• Strong command over the SAM Pro module, including configurations, scripting, workflows, and tables.
• Experience with ServiceNow Discovery, REST APIs, OOB integrations, IntegrationHub and related applications.
• Experience and command over software licensing and license compliance position creation.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Nice to have

• Relevant certifications (e.g., ServiceNow Certified Application Developer).

Details

• Location: Bangalore Office BLS2.
• Backfill position to fill an existing vacancy within the organization.