Senior Software Support Engineer - Slinky

Overview

Senior Support Engineer for Slinky, focused on customer support for deploying and operating Slinky, with opportunities to contribute to software development and system-level troubleshooting.

What you'll do

• Support customers deploying and operating Slinky
• Debug and resolve Slinky issues related to deployment, reliability, and performance
• Develop, maintain, and optimize Slinky software, Kubernetes integrations, and tooling to address customer issues
• Write clean, maintainable, and well-documented code that adheres to industry standards
• Build automated tests and troubleshooting tools to improve reliability and prevent regressions
• Partner with Engineering, Operations, Infrastructure, and Deployment teams
• Stay current with Kubernetes, containers, Linux, and related technologies

What you'll need

• 5+ years in technical support and systems software development
• Bachelor's degree in Computer Science, Engineering or related field (or equivalent experience)
• Strong knowledge of Kubernetes architecture, operators, scheduling, networking, storage, and cluster operations
• Experience troubleshooting production Kubernetes environments with logs, metrics, and debugging tools
• Solid understanding of Linux systems, networking, and file systems
• Experience developing or maintaining software and automation in Go, C, or similar languages
• Familiarity with software development lifecycles and Agile
• Experience with containers and GPU technologies
• Strong analytical and problem-solving skills, customer-focused communication, curiosity, and motivation to learn

Nice to have

• Experience with Kubernetes operators, custom resources, and Helm
• Background in system administration or High Performance Computing
• Experience with Slinky, Slurm Workload Manager, or other HPC scheduling systems
• Knowledge of operating system internals or hardware-software interaction
• Contributions to open-source Kubernetes or HPC projects

Details

• Location: US, UT, Remote
• Base salary: 140,000 USD – 224,250 USD for Level 3; 168,000 USD – 270,250 USD for Level 4, plus equity and benefits
• Applications accepted at least until November 11, 2026