Senior Specialist Customer Quality Management

Overview

Customer-focused quality role driving product excellence and customer satisfaction through complaint management, customer concern resolution and continuous improvement initiatives in the semiconductor industry.

What you'll do

• Manage customer complaints related to product quality, with the objective of ensuring customer satisfaction about products, complaints and quality service.
• Manage customer inquiries (product quality related) and the quality interface relationship.
• Support design-in projects at major customers.
• Support quality improvement activities with customers.
• Develop strategy for customer quality and service improvement.
• Conduct quality marketing and training for customers.
• Manage the customer satisfaction improvement program.
• Manage and coordinate customer audits and quality visits.
• Drive customer and product quality process improvement.
• Drive continuous improvement of customer satisfaction.
• Implement customer support strategy.

What you'll need

• Bachelor's degree or above in Engineering.
• At least 5 years of experience in the semiconductor industry and quality.
• At least 2 years of experience as Customer Quality Management.
• Product quality knowledge.
• BE/FE process knowledge.
• Quality control methodology.
• 8D problem solving.
• Quality system know-how.
• Quality audit experience.
• Ability to work independently and under pressure.
• Good skill in speaking and writing English.
• Good communication skills.
• Good problem solving and risk assessment skills.

Nice to have

• Know-how on power application.