Senior Staff Software Engineer

Overview

Senior Staff Frontend Engineer leading the strategy, architecture and execution of Zendesk's Admin Experience for an AI-first future, remaining hands-on with code.

What you'll do

• Translate the Admin Experience vision into a clear end-to-end frontend strategy, architecture, roadmap and execution plan.
• Lead major initiatives across teams and product areas while remaining hands-on with writing code.
• Partner with Product and Design to deliver intuitive, scalable and cohesive experiences for Zendesk admins.
• Establish reusable frontend patterns, components and platform capabilities that improve consistency and accelerate delivery.
• Identify technical risks, dependencies and tradeoffs while balancing near-term priorities with long-term maintainability.
• Advance performance, accessibility, reliability, testing, observability and developer experience.
• Build and maintain scalable, unified CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker) for Admin Experience and Agent Workspace.
• Drive developer productivity by optimizing build systems, testing infrastructure (PlayWright) and local development tooling.
• Mentor engineers and raise the engineering bar through technical guidance, design reviews and 1-1 coaching.

What you'll need

• 15+ years of software engineering experience, with deep expertise in frontend product development.
• Proven success delivering complex, enterprise-scale UI initiatives.
• Strong proficiency in JavaScript or TypeScript, React, modern web standards, GraphQL, API integration and frontend architecture.
• Deep knowledge of frontend best practices, including accessibility, performance, testing and reliability.
• Ability to translate ambiguous product goals into pragmatic execution plans.
• Experience leading cross-functional initiatives from discovery through to delivery.
• Ability to influence without direct authority, align teams and communicate effectively with senior leaders.
• Experience collaborating with globally distributed teams.

Nice to have

• Experience leading major transformations or redesigns of existing user experiences, particularly to make them AI-first.
• Experience building enterprise SaaS products, configuration tools or complex operational experiences.
• Familiarity with AI interaction patterns, including agents, recommendations, automation, conversational interfaces and human-in-the-loop workflows.

Details

• Location: Karnataka or Maharashtra only; candidates must be physically located and plan to work from Karnataka or Maharashtra.
• Hybrid: must attend the local office for part of the week; in-office schedule to be determined by the hiring manager.