Senior Support Engineer, India

Overview

Senior Support Engineer (India) responsible for end-to-end troubleshooting and resolution of customer technical issues for AppsFlyer.

What you'll do

• Own customer technical issues from initial troubleshooting through resolution and communication.
• Identify root cause and resolve complex, multi-layered problems.
• Troubleshoot SDK implementation issues with the customer’s app development team.
• Collaborate with Customer Success, Product, Engineering, and others to fix technical issues.
• Enrich the knowledge base with relevant technical information.
• Lead support improvement processes across the company.
• Act as point of contact for customer escalations and ensure meticulous resolution.

What you'll need

• At least 6 years of experience with technical support, QA, data analysis, development, or technical account management.
• Proven technical troubleshooting skills on SaaS platforms.
• Strong SQL proficiency for data querying and root-cause analysis.
• Clear, structured communication during ambiguous or high-pressure escalations.
• Sharp analytical and logical thinking with a bias for action and ownership.
• Fluency in English.

Nice to have

• Development or mobile development experience.
• Web/mobile marketing and digital advertising experience.
• Recommended by an AppsFlyer team member.
• Experience in LLM and AI Agent workflows.

Details

• Job title: Senior Support Engineer, India.