Senior System Administrator

Overview

Mitsogo is seeking a highly experienced Jira Administrator to manage and optimize its Jira Cloud environment end-to-end, supporting Engineering and Project Management teams and focusing on post-migration enhancements and ongoing configuration improvements.

What you'll do

• Serve as the primary Jira Administrator, handling full lifecycle administration and support.
• Perform Jira Cloud configuration and customization, including workflows, schemes, custom fields, permissions, issue types, automation rules, notification schemes, boards, dashboards, filters and project templates.
• Work closely with Engineering, Product and Project Management teams to understand requirements and translate them into effective Jira solutions.
• Manage Jira post-migration enhancements and troubleshooting as needed.
• Integrate Jira with other tools such as Confluence and marketplace apps.
• Maintain user roles, access control, governance and best practices.
• Perform data analysis, reporting and Jira cleanup activities to optimize performance.
• Ensure adherence to compliance, security controls and established process standards.
• Provide Jira training, guidance and documentation for internal stakeholders.

What you'll need

• Minimum 5+ years of hands-on experience as a Jira Administrator.
• Strong expertise with Jira Cloud (configuration, customization, automation).
• Experience supporting Agile/DevOps teams (Scrum, Kanban frameworks).
• Knowledge of Jira post-migration support and troubleshooting.
• Understanding of integrations with Confluence, Bitbucket or similar tools.
• Strong analytical, communication and stakeholder management skills.
• Ability to independently manage priorities and deliver results in a fast-paced environment.

Details

• Location: Chennai, India.