Senior Systems Administrator

Overview

Senior Systems Administrator at Porch Group, a remote role based in India supporting IT systems that serve consumers across the United States. The role owns critical infrastructure decisions, mentors IT staff, and shapes the IT strategy and roadmap.

What you'll do

• Own and continuously improve essential IT operations, including operating systems, security tools, applications, servers, email systems, databases, and patch management, establishing and refining standard operating procedures within a publicly regulated enterprise environment.
• Lead technical projects, architect solutions, and take end-to-end accountability for key workstreams within larger business initiatives, including planning, execution, and post-implementation review.
• Handle business-critical IT tasks and systems that provide advantage in a global marketplace.
• Maintain technical documentation and work with internal and external auditors to assure that IT general controls, including SOX (Sarbanes-Oxley) controls, are being followed and evidenced.
• Nurture dependable IT infrastructure and networking that is secure and always up and running.
• Partner with internal and external partners to communicate project status, activities, and achievements.
• Own cloud architecture health and performance (Azure, GCP), define monitoring and alerting standards, and lead incident response for critical issues; design, build, test, and maintain new servers and solutions.
• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates, support LANs and SaaS applications.
• Administer Okta identity and access management, including SSO, MFA, provisioning/deprovisioning workflows, and group/application access policies; build and maintain Okta Workflows to automate identity lifecycle and access processes.
• Serve as the primary Level 3/4 escalation point for the help desk and other teams, driving complex troubleshooting and root-cause analysis, and mentor junior administrators on best practices.
• Perform routine/scheduled audits of the systems, including all backups, restores and disaster recovery testing.
• Adhere to and help enforce SOX IT general controls (access management, change management, and segregation of duties), maintaining audit-ready evidence and remediating control gaps in a timely manner.
• Script and automate to help eliminate repetitive work.
• Evaluate vendors and technology investments, providing input on IT budget planning and capacity forecasting.
• Collaborate with others to resolve information technology issues.
• Perform other IT related duties or projects, as assigned.

What you'll need

• IT related Bachelor's degree or related on-the-job experience.
• 7-10 years of relevant enterprise IT operations experience, including significant time at a Level 3+ or lead capacity.
• Must have strong English communication skills, both verbal and written, attention to detail, dependability, cooperation, integrity, and analytical skills.
• Ability to multitask.
• Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities.
• Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple business functions.
• Experience with Azure and GCP.
• Experience administering Okta or a comparable identity and access management (IAM/SSO) platform, including building automations with Okta Workflows.
• Proven experience maintaining enterprise-scale infrastructure and cloud solutions.
• Experience of maintaining and patching Windows, Linux and Apple operating systems.
• Experience of maintaining and patching SQL databases.
• Demonstrated ability to inspire, motivate, mentor, and influence behaviors to help drive change, including guiding the growth of less-experienced team members.
• Ability to adapt to rapidly changing priorities.
• Strong hands-on experience leveraging AI tools such as Claude or Microsoft Copilot to drive productivity, automation, and problem-solving in an IT environment.
• Proven experience working with US based business teams.

Nice to have

• Relevant IT certifications (e.g., AWS/GCP, CompTIA, Microsoft).
• Experience in a high-growth, dynamic SaaS environment.

Details

• Location: India; workplace type: Remote.
• Working hours: 8 hours (excluding breaks); 4 core US hours overlap (7:30pm-11:30pm IST); 4 flexible hours (IST).
• Workspace: a quiet space to work, with an internet connection of at least 30 Mbps download and 10 Mbps upload.
• Pay range: 1,687,500 - 2,362,500 INR annually.