Senior Systems Operations Engineer

Overview

Wells Fargo is seeking a Senior Systems Operations Engineer to join the CT Platform Mission Control Team, designing, implementing, integrating, and continuously improving enterprise observability solutions that enhance operational resilience, incident detection, service reliability, and customer experience.

What you'll do

• Design, implement, and maintain observability solutions across applications, infrastructure, middleware, cloud platforms, databases, APIs, and distributed systems.
• Identify gaps in monitoring, logging, tracing, synthetic testing, and event management capabilities and implement improvements to enhance operational visibility.
• Configure and optimize dashboards, health indicators, alert thresholds, service views, and monitoring strategies that provide actionable operational insights.
• Integrate observability platforms with ServiceNow Event Management and configure event enrichment, routing, correlation, normalization, deduplication, and automated incident generation.
• Onboard and enhance monitoring coverage for applications and platforms while ensuring alerts contain runbooks, escalation paths, ownership details, and operational context.
• Analyze recurring incidents, event trends, monitoring effectiveness, and operational data to improve alert quality, reduce noise, and strengthen service reliability.
• Lead initiatives focused on alert suppression, correlation, deduplication, and event optimization to improve operational efficiency and incident detection accuracy.
• Partner with Application Development, Platform SRE, Infrastructure, and Operations teams to establish observability standards and improve operational readiness.
• Develop automation solutions that streamline monitoring deployment, configuration, validation, reporting, and ongoing platform maintenance.
• Implement engineering best practices, reusable monitoring patterns, and governance standards to improve consistency and scalability across the observability ecosystem.
• Create and maintain architecture diagrams, implementation guides, runbooks, operational procedures, support documentation, and knowledge articles.
• Perform testing and validation activities to ensure observability solutions meet technical, operational, and production readiness requirements.
• Track and analyze observability maturity metrics, monitoring coverage, alert effectiveness, and platform health indicators to drive continuous improvement.
• Provide technical guidance, mentoring, and knowledge transfer to engineers while supporting the adoption of observability best practices across the organization.
• Drive initiatives that improve operational resilience, incident detection, service reliability, and overall Mission Control effectiveness through engineering, automation, and continuous improvement.

What you'll need

• 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment.
• Strong knowledge of ITIL Service Management practices, including Incident, Event, Problem, and Change Management.
• Experience leading service restoration efforts for large-scale application and infrastructure outages.
• Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.
• Proven ability to perform incident triage, impact assessment, escalation management, and cross-functional coordination during critical production incidents.

Details

• Location: Hyderabad, India.
• Posting end date: 28 Oct 2026; the posting may come down early due to volume of applicants.