Systems Operations Engineer

Overview

Support the monitoring, operation, and maintenance of critical technology platforms and services as a member of the CT Platform Mission Control Team.

What you'll do

• Monitor production applications, infrastructure, and platform services using enterprise monitoring and observability tools.
• Acknowledge, triage, and coordinate incidents within established service-level targets.
• Perform initial troubleshooting and impact assessment to determine appropriate escalation and resolution paths.
• Work with application, infrastructure, platform, vendor, and support teams to restore services and resolve production issues.
• Perform system, application, batch, and platform health checks using approved monitoring procedures and tools.
• Analyze alerts, logs, performance metrics, and operational data to identify potential service issues.
• Support change deployments and post-implementation validation activities to ensure service stability.
• Maintain accurate incident records, troubleshooting notes, escalation details, and operational documentation.
• Create and update runbooks, knowledge articles, operational procedures, and support documentation.
• Identify opportunities for process improvements and automation of repetitive operational activities.
• Participate in Business Continuity Planning exercises, Command Centre activities, and high-volume event support.
• Contribute to operational reporting, trend analysis, and continuous improvement initiatives that enhance service reliability and customer experience.

What you'll need

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment.
• Strong knowledge of ITIL Service Management practices, including Incident, Event, Problem, and Change Management.
• Experience leading service restoration efforts for large-scale application and infrastructure outages.
• Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.
• Proven ability to perform incident triage, impact assessment, escalation management, and cross-functional coordination during critical production incidents.

Details

• Location: Hyderabad, India.
• Posting end date: 27 Oct 2026. The posting may come down early due to volume of applicants.