Senior Systems Support Engineer(Node)

Overview

As a Senior Systems Support Engineer, ensure the operational efficiency, stability and availability of complex application systems while contributing to incident management, DevOps and delivery of solutions for clients.

What you'll do

• Use incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• Understand complex application systems and debug business-impacting issues.
• Follow standards and best practices to improve operational efficiency, system stability and availability.
• Use continuous delivery practices to evolve, support and deliver high-quality software and value to end customers as early as possible.
• Use logging techniques at various levels for alerting, monitoring and identifying the root cause of incidents.
• Use DevOps tools and practices to deploy and run software.
• Mentor less experienced peers through technical knowledge and leadership skills.
• Apply the latest technology thinking from the Technology Radar to solve client problems.
• Ensure bug fixes and enhancements to the existing codebase are high-quality and well-tested.
• Advocate for and implement cloud best practices for resource optimization, monitoring and alerting.
• Advocate for and implement security best practices.
• Guide and mentor junior-level consultants.
• Participate in a rotation- and need-based 24x7 available team.

What you'll need

• Experience working with the Node and Java programming languages.
• An understanding of cloud platforms such as AWS, Azure or GCP.
• Experience with scripting languages such as Python or Powershell.
• A high-level understanding of architectures such as monolithic, N-tier, layered, microservices and serverless.
• Strong debugging and triaging skills to troubleshoot code effectively.
• Experience working with relational databases such as MS SQL, MySQL or PostgreSQL.
• Experience working with containerization tools such as Docker.
• Experience working with CI/CD tools such as Jenkins and Azure pipelines.
• Experience working with relational or non-relational databases.
• An understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with them, and the ability to generate reports and take corrective actions.
• Comfort with Agile methods, such as Scrum and/or Kanban.
• Ability to influence others and advocate for technical excellence while being open to change when needed.
• Good communication and articulation skills.
• Resilience in ambiguous situations and the ability to approach challenges from multiple perspectives.
• Willingness to be part of a rotation- and need-based 24x7 available team.

Nice to have

• A presence in the external tech community and willingness to share expertise through speaking engagements, contributions to open source, blogs and more.

Details

• Location: Bangalore, India.
• The role includes participation in a rotation- and need-based 24x7 available team.