Senior Technical Consultant - MFG, Client Success

Overview

Support o9 customers post-implementation to ensure seamless platform operations, strong customer outcomes and high system reliability, including managing automated batch processes and troubleshooting issues.

What you'll do

• Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
• Monitor and maintain smooth operations of o9's cloud-based platform
• Work closely with DevOps and Support teams to troubleshoot and resolve system issues
• Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive
• Analyze customer data, understand functional/technical dependencies, and ensure data integrity
• Support CI/CD processes and improve system reliability
• Monitor and analyze system performance metrics for continuous improvement
• Develop automation scripts using Python, Bash, or PowerShell
• Understand and work with o9 platform data models (tables, relationships, optimization structures)
• Fine-tune performance, automate manual processes, and implement system checks
• Create and execute integration test cases; track and resolve bugs/issues

What you'll need

• 2–5 years of relevant experience in technical consulting, support, or similar roles
• Strong proficiency in Python and SQL
• Hands-on experience with ETL tools like SSIS
• Experience with scripting languages such as Python, Bash, or PowerShell
• Strong analytical, problem-solving, and debugging skills
• Ability to take ownership and work independently with minimal supervision
• Good understanding of system performance tuning and automation
• Bachelor's degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field

Nice to have

• Exposure to cloud platforms like AWS, Azure, or Google Cloud
• Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA
• Knowledge of data processing tools like Hadoop, PySpark, Hive
• Familiarity with statistical/optimization tools (R/Python/JavaScript)
• Master's degree

Details

• Location: Bangalore, Karnataka, India
• Interview process: two technical rounds (the first virtual, the second in person) followed by a managerial round