Senior Technical Support Engineer

Overview

Senior Technical Support Engineer who acts as the frontline for complex customer issues with Chainguard Images, working closely with Engineering to resolve bugs and communicate clearly with customers.

What you'll do

• Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
• Escalate issues to the Engineering team when needed.
• Communicate with customers to keep them informed and meet SLAs.
• Explain technical concepts clearly to both technical and non-technical audiences.
• Create detailed write-ups of new issues and contribute Knowledge Base articles.
• Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• Escalate bugs, feature requests, and issues to Engineering and GTM teams.
• Share knowledge and teach others.
• Participate in an on-call rotation for after-hours, weekend, and holiday support.

What you'll need

• 5+ years of experience supporting enterprise customers.
• 3+ years of experience with Linux, Docker and Kubernetes.
• Excellent written and verbal communication skills.
• Experience supporting teams across Engineering, Customer Success, and other functions.
• Comfort with DevOps tooling: CI/CD, Linux, GitHub, Helm Charts, Terraform, and open source software.
• Bachelor's degree (STEM preferred) or equivalent experience.

Nice to have

• Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
• Familiarity with security frameworks, software supply chain security, or vulnerability scanning.
• CKA, CKAD, CKS or KCSA certifications.
• Startup experience.

Details

• Remote role based in the United Kingdom.
• On-call rotation for after-hours, weekend, and holiday support.