Senior Technical Trainer

Overview

Deliver high-quality virtual and in-person technical training on Sophos NSG solutions for the global Support organisation, leading the development, delivery and continuous improvement of training that strengthens the technical knowledge of Support Engineers.

What you'll do

• Develop, deliver and continuously monitor technical training materials.
• Create professional training content that meets company standards and supports the development of Support staff.
• Deliver instructor-led and virtual training across global Support regions.
• Monitor and evaluate courses by collecting participant course reports and completing a training report after each event.
• Work closely with Product Management, NPI (New Product Introduction), GES (Global Escalations), Sales Enablement and Subject Matter Experts to align training with product releases and business needs.
• Support New Product Introduction readiness, technical content maintenance, onboarding, continuous learning and certification programs.
• Maintain the quality and consistency of course content throughout the course lifecycle.
• Maintain strong technical knowledge across the NSG portfolio, including Sophos Firewall, Switch, Access Points, ZTNA, Central Platform, Workspace Protection and Central Email.

What you'll need

• Minimum 2 years of Technical Support experience in the NSG product line.
• Hands-on knowledge of NSG products and network security technologies.
• Ability to explain complex technical concepts clearly and create professional technical content.
• Must not be on a Performance Improvement Plan in the current or most recent performance cycle.
• Experience delivering instructor-led or virtual technical training.
• Experience creating technical documentation, lab exercises, eLearning or certification content.
• Working knowledge of firewall, VPN, wireless, DNS, RADIUS, email security, web security, IPS/IDS and high-availability technologies.

Details

• Remote role; Sophos is a remote-first organization. Applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Teams collaborate across locations and time zones.