Senior Travel Consultant

Overview

As a Senior Travel Consultant, you will advise and arrange travel for corporate business clients, providing outstanding service to corporate customers.

What you'll do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Nice to have

• Sabre GDS expertise

Details

• Location: Mumbai, India
• This role caters to the UK market
• Flexible shift schedule as per business requirement: 12 PM - 9 PM / 2 PM - 11 PM / 5 PM - 2 AM / 6 PM - 3 AM / 8 PM - 5 AM