Senior Travel Consultant

Overview

Advise and arrange domestic and international business travel for corporate clients, individuals and groups, delivering proactive, high-quality service within a 24/7 Traveler Care team.

What you'll do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs
• Native Galileo and Sabre GDS expertise
• Minimum 1 year experience of US and Asia bookings
• Minimum 1 year experience in Corporate Travel bookings
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Nice to have

• Chat-hub experience

Details

• Location: Gurgaon, India
• Traveler Care is a 24/7 operation; be flexible and prepared to work afternoon shifts (12-8pm) and weekends
• Training on Global Distribution Systems may be provided