Senior Workplace Technology Engineer

Overview

Hands-on Workplace Technology Engineer responsible for the platforms and devices Tideans use every day, working within a Configuration as Code framework.

What you'll do

• Operate and improve core IT platforms, handling day-to-day configuration, changes and troubleshooting, and delivering improvements within agreed standards and designs.
• Manage the device fleet end to end, including provisioning, compliance, patching and retirement of Mac and Windows devices, with a focus on a smooth employee experience.
• Roll out and maintain device trust, DLP and web security policies in partnership with InfoSec, and help troubleshoot when they affect users.
• Support onboarding and offboarding, ensuring access is granted and removed accurately and on time, and help automate the manual steps.
• Automate repetitive work with scripts and the platforms' built-in automation.
• Act as L2/L3 escalation for the service desk, resolving complex issues and turning recurring problems into documented fixes.
• Contribute to projects, owning workstreams within larger platform rollouts and upgrades.

What you'll need

• 4+ years in IT or workplace engineering, ideally in a cloud-first organisation.
• Hands-on administration experience with Google Workspace and with Jamf and/or Intune across Mac and Windows.
• Exposure to SSE or web security tools (Netskope or similar) and to Zero Trust concepts such as device trust and conditional access.
• Experience administering Jira Service Management or a similar ITSM tool.
• Using Terraform for Configuration as Code management.
• Scripting in PowerShell, Bash or Python.

Nice to have

• Experience with SSO and provisioning (SAML, SCIM).
• Experience in fintech or regulated financial services.
• Relevant platform certifications.

Details

• Location: Hyderabad, India.