Service Account Operation - Noida - Sales Operation

Overview

Manage the backend operations for high-value service accounts at Paytm, covering merchant onboarding, technical troubleshooting and ongoing service excellence, bridging business development and technical resolution.

What you'll do

• Manage the end-to-end onboarding of service accounts (QR/EDC services).
• Ensure all KYC, AML and regulatory documentation is compliant with RBI guidelines.
• Work closely with Key Account Managers (KAMs), Product and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time).
• Monitor the health of payment services (QR codes, EDC machines, Soundbox) and manage proactive alerts for service downtimes or high failure rates.
• Assist the finance team in merchant reconciliation, ensuring settlements are accurate and payouts are processed on time.
• Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.

What you'll need

• Bachelor's degree (B.Tech, BBA or B.Com preferred).
• Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis.
• Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes and basic RBI regulations (KYC/AML).

Details

• Location: Noida, Uttar Pradesh.