Service Delivery Manager - F&A - I2C 4C

Overview

Service Delivery Manager for the F&A I2C team, overseeing Order-to-Cash operations, governance and team leadership.

What you'll do

• Oversee timely processing and allocation of customer receipts.
• Ensure accurate posting of ACH, wire transfers, checks, and remittance information.
• Monitor unapplied cash and ensure prompt investigation and resolution.
• Support AR Subledger to GL reconciliation processes and month-end close requirements.
• Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing, Collections, Cash Application, and Dispute Management and Reporting.
• Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and productivity.
• Conduct regular governance calls, service reviews, and business updates.
• Produce an action list after meetings for action, ownership and deadlines.
• Provide actionable insights and recommendations to improve cash flow and operational performance.
• Manage sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impacts.
• Analyze trends across collections, billing accuracy, disputes, customer setup, and cash application metrics.
• Drive data-based decision-making and forecasting.
• Conduct regular performance reviews and career development discussions with documented action plans.
• Guide, mentor, and support OTC associates and analysts.
• Lead Lean Six Sigma initiatives focused on productivity and quality improvement.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.

What you'll need

• Bachelor's degree in Accounting, Commerce, Economics or Finance, or Master's degree in Finance.
• Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, and People Leadership skills.
• English language proficiency at Upper Intermediate (B2) level.

Nice to have

• ACCA Qualified Accountant (ACCA), Blackline Financial Close Level 1 Implementation Certification, Certified Investment Management Analyst (CIMA), Microsoft Excel Certification, or SAP Certified Application Associate (SAP S/4HANA for Financial Accounting).

Details

• Location: Noida, India (Stellar, STPI).
• Work mode: Office work.
• Shift: Evening.
• Job type: Regular.