Service Delivery Manager - Sales Support

Overview

Lead the design and pricing of healthcare revenue cycle business process outsourcing (BPO) solutions for sales and client opportunities, supporting RFPs and proposals.

What you'll do

• Lead RFPs, RFIs and opportunities in the healthcare managed services space along with the RFP support team.
• Analyze client requirements and design customized solutions in revenue cycle services to address their business needs.
• Collaborate with clients and internal teams to gather and document requirements.
• Develop detailed pricing models for RCM solutions including per FTE, per transaction and % collection.
• Work closely with the finance team to develop financial models and forecasts for proposed deals.
• Develop process maps and workflows to aid in pricing and sales solution development.
• Continuously evaluate and refine deal structures to improve profitability and client satisfaction.
• Create and present compelling sales proposals and presentations to potential clients, highlighting the value and benefits of proposed solutions.
• Conduct feasibility studies and cost-benefit analyses to evaluate potential solutions.
• Prepare detailed project plans and timelines for the implementation of RCM solutions.
• Provide pricing support (point solution and end-to-end).
• Create UET content.
• Maintain funnel hygiene and facilitate funnel calls.
• Perform sales analytics.
• Provide RFP response support.
• Create sales content.
• Provide input on contracts and SLAs.
• Provide other sales admin support.

What you'll need

• Master's degree in Business Administration or a related field.
• Proven experience in a similar role creating healthcare solutions.
• Strong understanding of BPO operations and best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in using business analysis tools and software.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.

Details

• Location: Bangalore, India (South, 3rd Floor).
• Position level: Manager.
• Country: India.