Service Specialist

Overview

As a Service Specialist, you will work independently managing a wide range of customer inquiries and moderately complex issues, contributing to improved service processes and beginning to mentor newer team members.

What you'll do

• Monitor and analyse data as directed using budgeting systems and protocols.
• Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and identify new customer retention or business opportunities.
• Edit documents to fit the organisation's style guidelines and prepare information for publication using established procedures and standards.
• Support and enable others to use and benefit from existing data management systems.
• Develop personal capabilities using existing formal and informal training opportunities, and coach others as required.
• Identify shortcomings in existing processes, systems and procedures, and use established change management programmes to deliver prescribed outcomes and/or provide support services.
• Review non-compliance issues within current compliance processes, systems, and procedures, and work with guidance to resolve ad hoc problems within the assigned unit/(sub)discipline.
• Help others use and benefit from the existing knowledge management systems.
• Navigate a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
• Support others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
• Support others by using strategic planning systems and protocols.

Details

• Hybrid working.
• End date: Wednesday 30 December 2026.