ServiceNow Solution Architect

Overview

Lead solution architecture and design for ServiceNow initiatives within the Business Operations Studio, owning scalable, secure, and sustainable solutions across multiple modules.

What you'll do

• Lead the solution architecture and design for ServiceNow initiatives within the Business Operations Studio.
• Design scalable, secure, and sustainable ServiceNow solutions across multiple modules.
• Evaluate business requirements and translate them into technical architecture and solution designs.
• Provide architectural guidance and recommendations based on ServiceNow best practices and platform capabilities.
• Lead and mentor technical teams, providing direction throughout solution design, development, and implementation.
• Own and represent proposed solution architectures during client discussions, technical reviews, and stakeholder presentations.
• Collaborate with business stakeholders, project managers, developers, and other technical teams to ensure successful solution delivery.
• Identify opportunities for platform optimization, process automation, and continuous improvement.
• Ensure adherence to ServiceNow architecture standards, governance, security, and development best practices.
• Manage technical risks, resolve architectural challenges, and drive decisions across complex initiatives.

What you'll need

• Extensive experience in ServiceNow, with a proven track record of working in a Solution Architect or Enterprise Architect role.
• Prior experience independently owning and delivering ServiceNow solution architecture and design.
• Strong exposure to multiple ServiceNow modules, with the ability to architect solutions across different platform capabilities.
• Proven experience in solution design, technical architecture, and implementation of enterprise-scale ServiceNow solutions.
• Experience leading technical teams and providing architectural direction to developers and technical consultants.
• Strong understanding of ServiceNow platform architecture, integrations, workflows, automation, and customization.
• Ability to evaluate business requirements and recommend appropriate technical solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Confidence in defending and representing solution designs and making independent architectural decisions.
• Ability to manage multiple initiatives and work effectively with cross-functional teams.

Nice to have

• ServiceNow certifications such as CSA, CIS, or CTA.