Managing Consultant Engineer - ServiceNow - Digital Velocity

Overview

The Managing Consulting Engineer makes innovative contributions to ServiceNow solution and product design and implementation, provides technical expertise in analyzing client requirements to develop ServiceNow service offerings, and supports complex engagements across multiple geographies.

What you'll do

• Lead project teams, directing coworker and client teams in solution design and development.
• Provide leadership in creating business cases, financial justification and solution benefit content for customer-ready deliverables and presentations.
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in approach and broad visibility to the solutions delivery team.
• Proactively address or escalate any budget issues identified during the project.
• Provide quality assurance for SOW requests that meet triggers for size, cross-brand, and complexity.
• Perform peer review of deliverables from other team members for technical content to ensure accuracy.
• Maintain client relationships as a trusted Technical Advisor.
• Serve as focal point for communications between multiple departments and clients, when necessary.
• Recommend solutions supporting client account teams with development of proposals, quotations, and presentations.

What you'll need

• Bachelor's degree and 7+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects, or 11+ years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects.
• Must be familiar with eProcurement Process, ServiceNow HAM, SAM and CMDB and building ServiceNow store applications.
• Ability to multitask and prioritize workload under tight deadlines in a fast-paced environment.
• Proven organizational, time-management, problem-solving, and follow-up skills.
• Ability to manage and escalate technical issues to the appropriate vendor support team.
• Ability to take a lead technical role in reviewing and editing deliverables produced by other Engineering and Consulting teams.
• Technical expertise in analyzing client requirements to develop ServiceNow offerings.
• Ability to recommend solutions and support internal account teams with development of proposals, quotations, and presentations.
• Excellent written, presentation, and verbal communication skills, including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
• Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in a manner that meets clients' needs.
• Ability to act calmly and productively when confronted with change, ambiguity, and risk, and deal constructively with problems that do not have clear solutions or outcomes.
• Demonstrated experience applying lessons learned to unique problems and a history of reskilling on new technologies with the ability to determine benefits for clients.
• Ability and willingness to travel as needed to other CDW locations or client sites.
• A valid U.S. driver's license is required.

Details

• Location: Remote, USA.
• Pay range: $138,000 - $193,200 depending on experience and skill set; annual bonus target of 10%, subject to plan terms.
• Salary ranges may be subject to geographic differentials.
• Travel to other CDW locations or client sites as needed.