Services Support Engineer

Overview

ETAP is seeking a Services Support Engineer to support SCADA, DMS/ADMS, RTU, industrial automation, and power system automation activities, initially deployed at Bokaro Steel Limited (BSL) for SCADA and RTU Annual Maintenance Contract (AMC) activities.

What you'll do

• Maintain and troubleshoot SCADA servers, applications, databases, workstations, ABB RTUs, and associated infrastructure.
• Configure, test, and troubleshoot RTU/PLC communication with IEDs, numerical relays, meters, and field devices.
• Diagnose communication failures, missing or stale data, alarms, events, and DI/DO/command/AI signal issues.
• Work with IEC 60870-5-104, Modbus TCP/IP, and other relevant substation communication protocols.
• Maintain industrial Ethernet networks, managed Layer 2/Layer 3 switches, routers, VLANs, and related OT connectivity.
• Perform SCADA database configuration, tag mapping, HMI/SLD updates, system integration, and feeder/substation integration.
• Support installation, testing, commissioning, FAT/SAT, and troubleshooting of SCADA/DMS/ADMS and automation systems.
• Maintain configuration backups, conduct preventive maintenance, and implement approved software and configuration changes.
• Prepare maintenance reports, technical documentation, test procedures, configuration logs, and root cause analysis (RCA) reports.
• Coordinate with customers, internal engineering teams, site managers, and OEMs to resolve technical issues.

What you'll need

• Diploma or bachelor's degree in electrical, Electronics and Communication, Instrumentation, Automation, Computer Science, or Information Technology Engineering.
• Relevant experience in SCADA, RTU/PLC, industrial automation, or power system automation.
• Working knowledge of RTU/PLC systems, IEC 60870-5-104, DNP3, IEC 61850, Modbus TCP/IP, TCP/IP networking, and managed Ethernet switches.
• Understanding of SCADA databases, signal configuration, Windows Server, and system backup procedures.
• Basic understanding of electrical substations, power systems, protection relays, and field communication.
• Good troubleshooting, analytical, documentation, and customer communication skills.

Nice to have

• Experience with SCADA/DMS/ADMS projects, commissioning, and substation automation.
• Knowledge of IEC 60870-5-101, IEC 61850, OPC, SQL/MongoDB, and historian systems.
• Familiarity with Python, C#, PowerShell, Wireshark, VLANs, and industrial network security.
• Knowledge of NMS, SAN/storage, fibre-optic communication, and GPS/NTP time synchronization.
• CCNA or other relevant technical certifications.

Details

• Location: Delhi, India; initial deployment at Bokaro Steel Limited (BSL), Bokaro.
• Employment type: Full-time.
• Willingness to travel to other customer sites as required.
• Ability to work independently with minimal supervision while following site lead instructions.
• Flexibility to support commissioning, planned maintenance, and critical breakdowns outside normal working hours when required.