Site Reliability Engineer

Overview

Set the reliability standard across ElevenLabs' platforms by owning how the company designs for resilience, responds to incidents and keeps improving, working directly with product and engineering teams.

What you'll do

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly.
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.
• Own how the company detects, responds to and learns from incidents, including alerting design, the incident process and post-mortems, and the on-call process.
• Build AI-assisted investigation and auto-resolution, from agent-led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

What you'll need

• Hands-on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.
• A strong background in backend development, and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on-call and post-mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure.

Nice to have

• Experience with GCP and AWS.

Details

• Remote role that can be executed globally; offices in London, New York, San Francisco and Warsaw are available if preferred.