Software Engineer

Overview

Build, support, and operate software and solutions for Genesys Cloud Service teams, automating infrastructure changes and enhancing the customer onboarding experience across complex service environments.

What you'll do

• Stand up with the team for open communication, idea sharing, supporting other team members, and answering questions.
• Participate in code reviews to learn, grow, and teach team members.
• Develop automation tools for a wide variety of problem spaces.
• Unit, integration, and manually test code that you've developed.
• Look for areas of improvement in the code, architecture, and infrastructure.
• Answer questions for other team members.
• Openly communicate progress and concerns.
• Deliver software and solutions to various Genesys Cloud Service teams.
• Automate infrastructure tasks and make individual service teams more efficient and feature focused.
• Build features to enhance the customer onboarding experience.
• Coordinate closely with individual service teams to deliver solutions.
• Handle day-to-day development and maintenance of features.
• Provide technical guidance and leadership on projects across multiple technical teams to solve problems.

What you'll need

• 3-5 years of experience in a language like Java, .NET, or Golang.
• Experience building backend REST APIs, ideally using Java, Golang, or Kotlin.
• Willingness to step in and help find solutions to complex challenges.
• Strong communication skills.
• Willingness to provide technical guidance and leadership on projects across multiple technical teams to solve a problem.
• Experience building AI-powered automation and agentic workflows using LLMs, coding agents, or orchestration frameworks to drive multi-step tasks, integrate with APIs/SDKs, and reduce manual engineering toil across service teams.

Nice to have

• Experience with Angular, Vue, Node, or React.
• An operational mindset, with a drive to make other teams more efficient.
• Curiosity and a habit of keeping up with new tools and technology.
• Resourcefulness and strong attention to detail.

Details

• Location: Tamil Nadu, India.