Software Engineer- II

Overview

Design, develop, configure and maintain ServiceNow applications and integrations, following best practices and collaborating with stakeholders to deliver scalable and secure solutions.

What you'll do

• Design, develop and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes and Flow Designer
• Develop and maintain ServiceNow modules such as ITSM, CSM, APO, MCO, Finance Management and Employee Centre
• Build and support integrations using REST, SOAP, MID Server and IntegrationHub
• Create and manage workflows, Flow Designer and ETL, Integration Hub, DataFabric / Zero Copy Connectors and transformations
• Perform unit testing, debugging and troubleshooting of platform issues
• Support platform upgrades, patches and releases
• Collaborate with architects, business analysts and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum and change management processes
• Maintain technical documentation and knowledge articles

What you'll need

• 3+ years of hands-on ServiceNow development experience
• Strong experience with JavaScript and REST/SOAP APIs and integrations (server-side and client-side)
• In-depth knowledge of ServiceNow platform architecture
• Experience with Source-to-Pay, Order-to-Cash lifecycle, Accounts payable, Accounts receivable etc.
• Familiarity with CMDB and ITSM
• Understanding of ACLs, roles and security best practices
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience

Nice to have

• Experience with other applications such as ITOM and HRSD
• Experience working in Agile/Scrum environments
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD) or module-specific certifications (CSM, ITSM, MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal and Workspace configuration
• Exposure to DevOps, CI/CD and ATF (Automated Test Framework)
• Experience with cloud platforms (CSM, MCO, APO)
• Knowledge of ITIL processes
• Experience supporting global enterprise environments

Soft skills

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Details

• Location: Bangalore, Karnataka, India