Software Engineer – ServiceNow AI (ITRF)

Overview

Build and operate production-grade ServiceNow AI solutions for global IT Request Fulfillment. The role covers AI-enabled request creation, fulfillment, automation, testing and continuous improvement.

What you'll do

• Identify, prototype and productionize practical ServiceNow AI use cases.
• Translate business requirements into scalable technical solutions.
• Develop prompts, skills, components, subflows, actions, APIs and guidance.
• Coach teams on ServiceNow AI, prompt engineering and responsible use.
• Drive AI initiatives from idea through production with cross-functional stakeholders.
• Review AI outputs for correctness, security, maintainability and hallucinations.
• Measure and optimize adoption, automation, quality, user experience and delivery speed.

What you'll need

• 3+ years of hands-on ServiceNow development experience.
• Strong JavaScript, Glide API, Flow Designer, integration, debugging and solution engineering skills.
• Experience with ServiceNow AI or intelligent automation capabilities.
• Service Catalog and IT Request Fulfillment experience.
• Ability to build, test, secure, document and operate production-grade AI-enabled solutions.
• Hands-on experience with ATF and automated quality controls.
• A completed degree in Computer Science, IT, Software Engineering, Data Science or an equivalent qualification.

Nice to have

• ServiceNow Certified Application Developer certification.
• ServiceNow AI, implementation or micro-certifications.
• ITIL Foundation certification.
• Agile, Scrum or DevOps delivery experience.

Details

• Location: Bangalore.