Solution Engineer

Overview

Own the success of implementing the Naehas platform for enterprise clients, providing preventive maintenance and configuration recommendations and resolving complex customer inquiries.

What you'll do

• Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Work effectively with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to deliver an appropriate solution.
• Develop and maintain a deep understanding of the Naehas Platform and services offered to resolve more complex inquiries, performed to resolution with a keen eye for detail.
• Advocate for customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience.
• Work with a broad group of customers, organizing and prioritizing work while consistently focusing on revenue-generating activities.
• Optimize support workflows, documentation, and self-service resources.
• Translate complex technical concepts into easy-to-understand terms for clients and internal teams.

What you'll need

• 5+ years in SaaS professional services or client implementation/support, preferably in a B2B environment.
• Experience supporting financial institutions, fintech, or banking software.
• Three to five years of development experience and knowledge and understanding of JavaScript.
• Bachelor's degree in Computer Information Systems, or 4-7 years of experience in the field, or in a related area.
• Ability to analyze, design, and configure business processes via technology and integration.
• Strong communication skills, both written and verbal.
• Experience with various programming languages (HTML, CSS, MYSQL, Java, Python).
• Proven ability to manage support tasks and work cross-functionally with product and engineering teams.
• Deep understanding of cloud-based software, APIs, and integrations commonly used in financial services.
• Familiarity with banking, lending, compliance (e.g., KYC, AML), and financial regulations.
• Ability to diagnose, debug, and resolve complex software issues.

Nice to have

• Basic knowledge of SQL, APIs, and ticketing systems (Zendesk, Salesforce, Jira).

Details

• Location: Gurugram, Haryana, India.
• Must work within the IST time zone and flex to CST time zone (8:00am-12:00pm CST / 7:30pm-11:30pm IST) to train and collaborate with US-based teams.
• Flexible work arrangements.