Solutions Engineer

Overview

Solution Engineer role at Ema, working with sales, product and engineering to turn customer requirements into working GenAI solutions that run on the customer's own data and applications.

What you'll do

• Analyse customer requirements and translate them into a clear solution approach
• Deliver tailored demos that show how Ema's AI applications solve the customer's problem
• Build new AI application Proofs of Concept (PoCs) and pilots for customers
• Integrate with customers' data and applications, working with APIs and using Python for data transformation
• Work with engineering and product to resolve technical blockers in live customer work
• Work effectively with sales, product, and engineering teams
• Document solution designs, integrations, and lessons learned so others can reuse them

What you'll need

• Bachelor's degree in Computer Science
• 2–5 years of relevant work experience in a customer-facing technical role, such as Solutions Engineer, Sales Engineer, Applications Engineer, Forward Deployed Engineer, or Implementation Engineer

Nice to have

• Experience working with different data structures and data engineering
• Experience analyzing customer requirements and providing demos
• Ability to work with APIs and use Python to perform data transformation
• Knowledge of AI technology and enterprise SaaS applications
• Experience building PoCs or pilots that moved into production
• Exposure to GenAI, LLM-based applications, or workflow automation tools
• Experience integrating with enterprise systems such as CRM, HRIS, ITSM, or ERP platforms
• Ability to explain technical choices clearly to technical and non-technical audiences
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Details

• Hybrid role, preferably based in Bangalore, India
• Compensation determined by location, level, job-related knowledge, skills and experience; certain roles may be eligible for variable compensation, equity and benefits