Specialist Audit, Client Delivery - Incent

Overview

Supports local channel partners and their advertising partners by reviewing local brand-enhancing advertising against requirements, verifying qualifying fund utilization, and managing co-op administration.

What you'll do

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, and review the policy to determine which charges are eligible for reimbursement.
• Review marketing materials against an established set of guidelines and brand standards.
• Conduct primary and/or secondary review of post-campaign activities to determine whether materials were executed as specified in program guidelines.
• Communicate status to partners.
• Report issues with website functionality.
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC).
• Resolve calls, emails, and chats and document communications appropriately.

What you'll need

• Strong verbal and written communication skills.
• Bachelor's or Post Graduate degree in a business or finance field.
• Proven technical competence including experience with Microsoft Word, Excel and Outlook.
• Strong attention to detail and excellent time management.
• Ability to organize work, multitask and meet deadlines.
• Exceptional ability to work within a team environment.
• Demonstrated ability to work independently.

Nice to have

• Claims experience.
• Experience in a fast-paced office environment providing customer service.
• A natural curiosity and eager desire to learn.

Details

• Shift: 6 PM to 2:30 AM IST or flexible (as per business requirement).
• Location: Pune, India.