Specialist - Fiduciary

Overview

Manage end-to-end cash application for complex accounts within the Fiduciary accounting team, including ERP postings, exception resolution, close support, and guidance of junior team members.

What you'll do

• Own end-to-end cash application for complex, high-volume, or strategic client accounts across multiple payment types (wire, ACH, lockbox, cheques)
• Post cash receipts (wire transfers, ACH, cheques, lockbox) accurately in ERP
• Investigate and resolve aged unapplied cash, short payments, and matching exceptions within agreed SLAs
• Support month-end and quarter-end close activities including AR subledger reconciliation and variance commentary
• Ensure audit-ready documentation and adherence to SOX
• Prepare and review daily/weekly cash application dashboards and aging reports for Manager review
• Leverage tools such as Power BI, Power Automate, or Excel macros to improve reporting efficiency
• Act as first point of escalation for junior analysts on posting exceptions, ERP queries, and client-specific complexities
• Contribute to SOP development, updates, and knowledge base maintenance
• Train and onboard new team members on SOPs, ERP workflows, and client processes
• Provide backup coverage and redistribute workload during team member absences to ensure uninterrupted SLA delivery
• Support Manager in daily queue management and productivity monitoring
• Step in as the operational lead for the Cash Applications team when the Team Lead or Deputy Manager is unavailable
• Maintain audit-ready documentation for all cash posting transactions
• Adhere to internal controls, SOX compliance requirements, and standard operating procedures
• Participate in process improvement initiatives as directed
• Investigate and resolve aged unapplied cash, short payments, and cross-currency matching exceptions
• Participate in ERP upgrades, system migrations, and process automation rollouts
• Collaborate with upstream and downstream teams to resolve interdependencies

What you'll need

• Any relevant accounting degree
• 5-8 years of experience in accounting
• Prior experience in working in similar roles

Nice to have

• Experience in the insurance, financial services, or professional services sector
• Prior experience in Order to Cash
• Prior shared services / GCC experience at MNC scale
• Exposure to Lean / Six Sigma frameworks for process improvement

Details

• Location: Pune - Business Bay
• Hybrid role: at least three days per week in the office (team anchor day applies)