Senior Credit Controller (Collection)

Overview

Manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team, ensuring payment to contracted terms.

What you'll do

• Manage an allocated Client portfolio ensuring payment to contracted terms.
• Utilise Credit Management Software (where available), e-mails and telephone to contact Clients to ensure payment to terms.
• Keep a record of all communication with the Client.
• Resolve all queries and/or problems for Clients, including copy invoices, proof of delivery and credit notes, and liaise internally to progress queries handled by other departments or operating companies (Opco).
• Accurately and timely report Client queries.
• Liaise with the Billing team and/or Opco to resolve Client disputes quickly and efficiently.
• Reconcile client accounts/ledger.
• Attend Opco and/or client meetings.
• Participate in cash planning and forecasting.
• Provide accounts receivable (AR) systems support to management.
• Manage the integrity of notes and supporting documentation regarding Client queries in accordance with SOX control processes.
• Adhere to the Group's credit policy.
• Review daily bank statements and allocate Client cash accurately on the day of receipt.
• Record and bank cheques received daily.
• Coordinate with the applicable MDM contact to ensure Client master data records accurately reflect agreed contractual terms, processes and addresses.
• Carry out ad-hoc projects as directed by Finance Operations Management.
• Provide holiday and sick cover for colleagues as directed.
• Provide reports and/or participate in weekly debtors review meetings with line manager and Opco on cash collections and overdue position.
• Hold weekly meetings with applicable Billing team contacts to review issues and queries in partnership.
• Review and prepare weekly reports against monthly target.
• Make monthly recommendations of Doubtful Debt to line manager.
• Work to tight deadlines to achieve monthly Group collection targets.

What you'll need

• Graduate or Post Graduate.
• 6-12 years of B2B Credit Collections experience within a multinational organisation.
• Collection exposure to international clients is a must.
• Proficiency in Excel and Word.
• Energetic and detail-oriented, able to adhere to deadlines in a timely manner.
• Strong communication skills for negotiation and reconciliation.
• Self-motivated.
• Commercially focused with a strong Client service approach.
• Confidence in dealing with and building relationships both internally and externally.
• Well organised with strength in prioritising.
• Flexible attitude to achieve results.

Details

• Location: Vikhroli, Mumbai (work from office).
• Shift: 6:30 PM onwards (night shift).
• Hybrid approach with teams in the office around four days a week.