Representative II, BPS Client Service & Support

Overview

Managed Service Operations Analyst II in FIS's Loan syndication and operations team, supporting CDO/CLO market operations with deadline-driven, service-quality focus while working closely with account managers and relationship managers.

What you'll do

• Perform day-to-day operational tasks.
• Proactively work with internal and onshore support teams for timely clearance and resolution of issues.
• Work on ad-hoc requests received from the onshore team or clients.
• Ensure all assigned items are actively performed with accuracy and timeliness.
• Communicate clearly with internal and external managers and other support teams.
• Assist in providing status updates on problem resolutions and outstanding issues to other team members.
• Assist with process improvement by contributing ideas to improve team efficiency.
• Keep SOPs and job aids up to date and review them with the supervisor.
• Keep other process documents updated (error log, query log, process maps, SIPOC, FMEA etc.).
• Work on trade execution and settlement, reconciliations, compliance reporting, cash and trade break investigation and resolution, principal and interest recon, trade attributes recons, and trade lifecycle management.

What you'll need

• Familiarity with structured finance, CDO/CLO, loan syndication and its life cycle.
• Bachelor's degree or the equivalent combination of education, training, and work experience.
• Five to seven years of investment banking experience.
• Good written and verbal communication skills.
• Flexibility to support business in extended hours.
• Good knowledge of MS Excel.
• Quick learner and proactive in handling additional tasks.
• Experience of loan syndication and financial services.
• Fluent in English.
• Excellent communicator, with ability to discuss concerns and issues with other support teams.

Details

• Location: Pune, India.
• Adaptable home-office work model.
• Extended hours support may be required.