Asset Services (Fixed income / Claims/Redemptions)​, NCT

Overview

Asset Services role in Investment Banking Operations focused on Fixed Income claims, redemptions and corporate actions processing, supervising day-to-day deliverables of the assigned process and acting as first escalation point for exceptions and aged breaks.

What you'll do

• Liaise between DBOI and onshore / nearshore partners.
• Handle large volumes and escalate issues at the right time to the Team Manager / Onshore Clients.
• Process day-to-day activities within set benchmarks with minimal error, including reconciliation of trade positions / books for entitlements.
• Book new positions in various DB systems.
• Chase counterparties on claims and initiate payments.
• Perform post pay date reconciliation and file closure.
• Spend 50-60% of time in actual transaction processing.
• Supervise day-to-day deliverables of the assigned process / sub-process.
• Process and supervise sub-processes and ensure accuracy as per SLA / benchmarks.
• Allocate work to PEs received through system queues and email requests.
• Ensure relevant controls are executed and be responsible for 4 eyes.
• Ensure strict adherence to internal and external process guidelines, including compliance and legal, to build a robust control environment.
• Ensure no KPI misses, breaches or violations.
• Keep Team Manager informed of exceptional occurrences and manage the team in team absence.
• Manage leave for the entire team.
• Train this function to other acceptable candidates.

What you'll need

• 4 to 5 years of experience in Investment Banking Operations / Custody Operations, with at least 2-3 years of Fixed Income / Claims/Redemptions or Income experience.
• Strong Corporate Actions knowledge.
• Comfortable dealing with multiple stakeholders and complex situations.
• Strong English written and verbal skills.
• Ability to converse clearly with internal and external staff via telephone and written communication.
• Proficient in Microsoft Office applications.
• Willingness to work in relevant geography business hours.
• Willingness to work in shifts.
• Proven ability to leverage AI tools to enhance productivity and optimise workflows, applying critical judgment to ensure responsible and ethical use of data and AI outputs.
• Training skills.

Details

• Location: Bangalore, India (primary working relationships across Bangalore/London/Frankfurt/Jacksonville/Pune).
• Ready to travel as and when required.